Terms of Service
GENERAL PROVISIONS
Purpose
This Privacy Policy (“Policy”) describes how we collect and use your personal information when you use Be5 Digial Marketing’s websites, applications, products and services (collectively, “Our Products”).
The Policy is designed to help you understand how we collect, use, disclose and/or process the personal data that you have provided to us and/or maintain about you, now or in the future.
By using Our Products, you confirm that:
you have read this entire Policy, understand and accept all of its contents, and
you have clearly understood and voluntarily agreed to allow us to collect, use, disclose and/or process your personal data as described below.
authorize and agree that we may access, store, process and disclose your Account information and Content as required by law or as required by a Court / State Agency with jurisdiction over Be5 Digial Marketing; or its affiliates / subsidiaries; or for good reason that Be5 Digial Marketing believes that such access, storage or disclosure is necessary to: comply with legal process; comply with a request from any State agency or regulatory agency with jurisdiction over Be5 Digial Marketing or its affiliates / subsidiaries; enforce the terms and conditions of use of Our Products or this Policy; respond to your requests for customer service; or protect the rights, property or personal safety of Be5 Digial Marketing or its affiliates, users and / or the public.
Scope of application
This Policy applies independently or concurrently with notices and documents at Be5 Digital Marketing's facilities and locations. In case of any discrepancy between this Policy and the above documents and documents on the same content, this Policy will prevail.
Applicable objects
This policy applies to all customers who have, are, or will use Our Products. This privacy policy does not apply to any products, services, websites, or content provided by third parties or that use separate privacy policies.
The Privacy Policy covers the following: (1) Personal information we collect (2) Sources of information we collect (3) Other data collection (4) Rules for information collected by Internet advertising and third parties[1] (5) How we use personal information[2] (6) Collection and use of cookies (7) How we share personal information (8) Location of personal information (9) How we protect personal information (10) Access and choice (11) Personal information of minors (12) Retention period of personal information (13) Contact information, notices and corrections[3] (14) Additional information for Europe
PRIVACY POLICY CONTENT
Types of personal information we collect
1.1. Your personal information is collected during your interaction with Our Products. Personal data is any information provided to our company that can be used to identify an individual as prescribed by Law.
1.2. You agree not to provide any information that is inaccurate or misleading and will notify us of any inaccuracies or changes to the information.
1.3. If you do not wish to provide the above personal information/data, you may opt out at any time by providing written notice as instructed in Section 13, Part II of this Policy. However, please note that your refusal or cancellation may affect your use of Our Products.
Sources of information we collect
2.1. Information you provide to us: Be5 Digial Marketing collects any information you provide in connection with Our Products:
2.2. Automatic information: We automatically collect certain types of information when you interact with Our Products. We use cameras and other similar technologies (collectively, “cameras”) to identify people and vehicles entering and leaving our business premises and areas under our control. In some cases, you may provide us with personal data about other individuals (such as family members, friends or people in your contact list). If you provide us with their personal data, you represent and warrant that you have their consent to process their personal data as set out in this Policy.
2.3. Information from Other Sources: We may collect information about you from other sources, including but not limited to service providers, partners and publicly available sources.
Collect other data
3.1. Your device sends information that may include data about you that is logged by a web server when you use our Products. If you are logged in, this information is associated with your personal account. This information is also included in anonymous statistics to help us understand how visitors use our Website.
3.2. Our mobile applications may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose and/or process this information for one or more purposes including, but not limited to, providing location-based services that you request. You may withdraw your consent for us to collect this information based on your location through the settings on your device.
3.3. When you view content and advertisements and access other software on our Products or through the Services, information may be sent to us.
Regulations for information collected by Internet advertising and third parties
4.1. Our Products may include third-party advertisements and links to other websites and applications. Third-party advertising partners may collect information about you when you interact with their content, advertisements, or services.
4.2. Our Products are supported by certain third-party web analytics, data collection, and user interaction services that help build a better customer experience.
4.3. We, and third parties, may from time to time offer software application downloads to you. These applications may be individually accessible and allow a third party to view your personally identifiable information. We may also enter into co-marketing and other relationships to provide e-commerce and other services and features to our visitors. We will use reasonable security measures to protect your personal data in accordance with the law; however, WE DO NOT GUARANTEE THE SECURITY OF YOUR PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD-PARTY WEBSITES. These linked sites have separate and independent privacy policies and security measures. Even if the third party is affiliated with us, we have no control over these linked sites/applications/services, each of which has separate privacy and data collection practices independent of us. You should read the terms and other policies published by such third parties on their websites.
How we use personal information
We use your personal information to operate, provide and improve Our Products, specifically:
5.1. Providing Products, Services: We use your personal information to provide Products, Services and process transactions related to Our Products, including but not limited to registration, purchases, participation in promotions, offers and payments.
5.2. Measuring, supporting and improving Our Products: We use your personal information to measure usage, analyze performance, fix errors, provide support, improve and develop Our Products:
5.3. Making recommendations and personalizing experiences: We use your personal information to recommend Our Products that may interest you, identify your preferences and personalize your experience with Our Products.
5.4. Contacting you: We use your personal information to contact you about matters relating to Our Products through various channels (e.g. email, chat, SMS, voice calls) and to respond to your requests, queries or handle your complaints (if any).
5.5. Marketing: We use your personal information to market and promote Our Products in accordance with the law. We may display advertisements for Our Products based on your interests.
5.6. Fraud and abuse prevention, credit risk: We use your personal information to prevent and detect fraud, abuse to protect the security, personal safety and rights, property of our customers, ourselves and others. We may also use scoring methods to assess and manage credit risk.
5.7. Certain specific purposes require your consent: We may seek additional consent from you regarding the use of personal information for a specific purpose when we contact you.
Collection and use of cookies
6.1. We or our authorized service providers and advertising partners (as defined in section 6.3 below) use cookies, pixels and other similar technologies (collectively, “cookies”) to recognize your browser or device, learn more about your preferences, provide you with essential features and services, and for other additional purposes, including:
Recognizing you when you sign in and/or use our services. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
Remembering your preferences. This allows us to respect your likes and dislikes, such as your language and configuration choices. This improves the quality of our services and customer experience.
Conduct research and analysis to improve Our Products, helping us to recommend new services and features that are relevant to your needs.
Prevent fraud.
Improve security.
Deliver content, including advertising, relevant to your interests on our websites and third-party websites.
Measure and analyze the quality of Our Products.
6.2. Cookies enable you to take advantage of some of our essential features. For example, if you block or reject our cookies, you may not be able to use certain products or services that require you to log in, or you may have to manually adjust some preferences or language settings each time you visit our websites.
6.3. Approved third parties may also set cookies when you interact with Our Products. These third parties typically include search engines, measurement and analytics providers, social networks, and advertising companies. Third parties use cookies to deliver content, including advertising relevant to your interests, to measure the effectiveness of advertising, and to perform certain services on our behalf.
6.4. You can manage your browser cookies using your browser settings. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie, how to disable cookies, and when cookies expire. If you disable all cookies on your browser, neither we nor third parties will be able to transfer cookies to your browser. However, if you do this, you may have to manually adjust some preferences each time you visit the site, and some features and services may be limited or unavailable.
How we share personal information
7.1. Customer information is an important part of our operations. Be5 Digial Marketing absolutely does not sell customers' personal information to any other organization or individual. However, in the course of our business, we will/may need to use, process, disclose and/or transfer your personal data to our service providers, agents and/or our affiliates or related companies, and/or other third parties who may be located in Vietnam or outside of Vietnam, for one or more of the above Purposes, and such disclosure will be made in accordance with the procedures and regulations of current laws. The above service providers, agents and/or affiliates or related companies and/or other third parties may process your personal data on our behalf for one or more of the above Purposes. We strive to ensure that Be5 Digial Marketing's third-party service providers and affiliates keep your personal data safe from unauthorized access, collection, use, disclosure, processing or similar risks. The retention of your personal data in cases where it is necessary for the Purposes of the Third Parties listed above includes but is not limited to:
Transactions involving third parties: We provide you with services, software and content provided by third parties for use on or through our Products. You can know when a third party is involved in your transactions and when we will share information related to those transactions with third parties.
Third party service providers: We use and/or cooperate with other companies and individuals to carry out certain tasks and programs such as incentive programs, cross-selling, etc. for you. Examples include: sending communications, processing payments, assessing credit risk and compliance, analyzing data, providing marketing and sales support (including advertising and event management), customer relationship management and training. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes. In addition, they must comply with this Privacy Policy and applicable privacy laws.
Restructuring, Transfer of Business: In the course of developing our business, we may sell or buy businesses or restructure other businesses or services in accordance with applicable law. In such transactions, personal information, databases and rights to use information generally are among the transferred business assets, but the transferee will remain subject to the provisions of this Privacy Policy (or with the customer's consent). Additionally, in the event that Be5 Digial Marketing or substantially all of its assets are acquired by another company, your information will be one of the transferred assets.
Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, to enforce or apply our terms and other agreements, or to protect the rights, property, or security of us, our customers, or others. This may include exchanging information with other companies and organizations to prevent and detect fraud and reduce property and credit risk.
Your Choices: In addition to the above, you will be notified when personal information about you may be shared with third parties, and you will have the right to opt out of such sharing.
7.2. In the event that the provisions of the law on the protection of personal information allow an organization to collect, use or disclose your personal data without your consent, this provision will by default apply to Be5 Digial Marketing.
7.3. In the event that a User possesses personal data of another person through the use of Our Products (“Data Recipient”), it is hereby agreed that such User will (i) comply with the provisions of the law on the protection of personal data in relation to such data, including any activities of collecting, processing, storing and transferring such data; (ii) allow Be5 Digial Marketing or the User whose personal data is collected (“Disclosing Party”) to delete the collected User’s data from the database of the Data Recipient; and (iii) allow Be5 Digial Marketing or the Data Disclosing Party to review the collected information relating to them by the Data Receiving Party, in each of the cases (ii) and (iii) above, in compliance with and as required by relevant laws.
Location of personal information
Be5 Digital Marketing is headquartered in Vietnam and has offices in many countries around the world. Depending on the scope of your interactions with Our Products, your personal information may be stored or accessed not only in Vietnam but also from many countries. When we transfer your personal information to other countries, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by applicable privacy laws.
How we protect personal information
At Be5 Digital Marketing, security is our top priority. Our system is designed to ensure the safety and privacy of your information in the best possible way.
9.1. We have appropriate technical and security measures in place to prevent unauthorized access and use of personal information. We also regularly coordinate with security experts to update the latest information on network security to ensure the safety of personal information. When collecting data, we store and secure personal information on the server system and this personal information is secured by firewall systems, access control measures, and data encryption. We always make every effort within the permitted scope to ensure the safety of your personal data on the system.
9.2. Your payment card information issued by financial institutions is protected by us according to international standards with the principle of not recording important payment card data (card number, full name, CVV number) on our system. Your payment transactions are carried out on the relevant bank's system.
9.3. We maintain personal data in accordance with the provisions of the law on the protection of personal information confidentiality and/or other applicable laws. If you stop using our Products, or your right to use the Products and/or Services is terminated or revoked, we may continue to store, use and/or disclose your personal data in accordance with this Policy and our obligations under the provisions of the law on the protection of personal information confidentiality.
Access and choice
10.1. You can view, update, and delete certain information about your account and your interactions with Our Products. If you are unable to access or update your information yourself, you can always contact us for assistance.
10.2. You have choices about the collection and use of your personal information. Many of Our Products include functionality that allows you to make choices about how your information is used. You can choose not to provide certain information, but then you may not be able to take advantage of some of Our Products.
Account Information: If you would like to add, update or delete information relating to your account, please visit sports.be5.com.vn or contact Be5 Digital Marketing Customer Care Center via hotline 077 389 1093. When you update or delete any information, we usually keep a copy of the previous version for technical reasons.
Contact: If you do not want to receive promotional content from us, please unsubscribe or adjust your communication preferences at sports.be5.com.vn (or otherwise as provided in the relevant contract with you). If you do not want to receive in-app notifications from us, please adjust your notification settings in the application or your device.
Advertising: If you do not want to see interest-based advertising, please adjust as instructed by the relevant advertising sites (or otherwise as provided in the relevant contract with you).
Browsers and devices: The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to turn off the cookie function altogether.
Personal information of minors
Parents or legal guardians of minors should monitor and ensure that the minor under their care does not post or provide personal information to Be5 Digial Marketing. In the event that a minor’s personal information is provided to Be5 Digial Marketing, the parent or legal guardian hereby consents to the processing of the minor’s information, and agrees to be bound by this Policy on behalf of the minor. We will close any account used by such a minor and will remove and/or delete any personal data we believe was submitted by any child under the age of 18.
Personal information retention period
We retain your personal information to ensure your continued use of our Products. The retention is maintained for as long as necessary to achieve the purposes set out in this Privacy Policy, or to comply with legal regulations (including for tax and accounting purposes), or to perform other tasks as notified to you in advance.
The retention period for each specific personal information will vary depending on the purpose of use. Be5 Digial Marketing will delete your personal information after the expiration of the retention period in accordance with relevant legal regulations.
Communications, Notices and Revisions
13.1. If you have any questions or concerns about privacy or would like to contact the Be5 Digial Marketing information controller, please contact us at the following information:
Email: admin@be5.com.vn
Phone: +8477 389 1093
13.2. In response to changes in production and business activities, this Privacy Policy may also be amended and supplemented from time to time. You should visit and check our website regularly to update the latest changes. Unless otherwise specified, our current Privacy Policy applies to all personal information we have about you and your account. Amendments to this Policy will in no case reduce the level of protection of personal information collected in the past without notifying the relevant customers and giving you the right to choose.
13.3. You may:
Withdraw your consent, request restrictions, object to the collection, processing, use and/or disclosure of your personal data in our possession or control by emailing our Personal Data Protection Officer at admin@be5.com.vn, and we will process these requests in accordance with the Policy and relevant laws.
Request that we provide you with your own Personal Data; request access to or correction of your Personal Data in our possession or control by submitting a request to our Personal Data Protection Officer in the appropriate form and procedure as required by law. We may charge you a reasonable fee for processing and handling your request for personal data. If we do charge a fee, we will provide you with a written estimate of the fee depending on each specific case. We reserve the right to refuse to provide or correct your personal data in accordance with the provisions of the laws on the protection of personal information privacy in cases where such laws require and/or allow an organization to refuse to provide personal data[6].
Some additional information for Europe
14.1. We provide additional information about the privacy, collection and use of personal information of our potential and current customers in the European Union countries.
Controller of Personal Information. Be5 Digial Marketing Joint Stock Company (headquartered at Hon Tre Island, Vinh Nguyen Ward, Nha Trang City, Khanh Hoa) is the controller of personal information collected or processed under this Privacy Policy.
Processing. We process your personal information based on one or more of the following legal bases:
Where necessary to enter into a contract with you or with the organization you represent, to perform contractual obligations, to provide Our Products, to respond to your requests, or to provide customer support;
To protect our legitimate rights and interests in accordance with relevant laws;
Where necessary to comply with laws and perform legal obligations;
To respond to lawful requests; or
Based on your consent.
You can exercise your rights of access, rectification, erasure, request to suspend, object and request to transfer information by contacting us using the contact details in Section 13, Part II of this Policy.
14.2. Where you have consented to us processing your personal information for a specific purpose, you may withdraw that consent at any time and we will stop any further processing of your data for that purpose.
14.3. Transfers outside the European Union. When we transfer your personal information collected and stored in the European Union outside the European Union, we will do so in accordance with the terms of this Privacy Policy and applicable privacy laws. This may include data transfers under data transfer agreements containing Standard Contractual Clauses approved by the European Commission.